Privacy Policy

This Privacy Policy shall govern and apply to anyone accessing or using the websites located at (“Website”), in email, text, and any other electronic messages between you and DuraTrel, and at any other websites controlled by DuraTrel. This Policy summarizes what personally identifiable information DuraTrel may collect, and how DuraTrel might use this information. This policy also describes important topics relating to your privacy.

Please read this policy carefully to understand DuraTrel’s policies and practices regarding your information and how DuraTrel will treat it. If you do not agree with this policy and practices, your choice is not to use the Website. This policy may change from time to time. Your continued use of this website after DuraTrel makes changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

What Information Does DuraTrel Collect?

DuraTrel has access to/collects information that you voluntarily provide via the Website, email correspondence, or other direct contact from you. DuraTrel will only collect the personally identifiable information (such as, but not limited to, name, title, company name, address, telephone number, or e-mail address) provided by you.

Why Does DuraTrel Collect Your Personal Information?

DuraTrel offers various products and services to its customers. DuraTrel strives to provide customers the utmost quality and best possible experience. DuraTrel uses your voluntarily provided personal information to both meet those expectations and to raise yours, through internal uses such as analyzing customer preferences and improving product availability.

How Does DuraTrel Use Your Information?

DuraTrel is the sole owner of the information collected on this site. DuraTrel will not sell or rent this information to anyone. DuraTrel will use your information to respond to you, regarding the reason you contacted us. Any of the information DuraTrel collects from you may be used to improve the Website, improve customer service, process transactions, or send periodic emails.

DuraTrel will not share your information with any third party outside of its organization, other than as necessary to fulfill your request (e.g. to ship an order or send you requested information). DuraTrel retains the right to transfer necessary information in connection with the sale of its business, including sales in bankruptcy or liquidation. Only if you affirmatively opt-in will DuraTrel contact you via email in the future to tell you about specials, new products or services.

Your Access To And Control Over Information

You may opt out of any future contacts from DuraTrel at any time. You can do the following at any time by contacting DuraTrel via the email address or phone number given on the Website:

  • See what data DuraTrel has about you, if any.
  • Change/correct any data DuraTrel has about you.
  • Have us delete any data DuraTrel has about you.
  • Express any concern you have about DuraTrel’s use of your data.

You have the right to access the personal information you provided to DuraTrel. If you require details of your personal information, DuraTrel will need to verify your identity before meeting your request, which we will process in a reasonable time. If you find that the information DuraTrel holds about you is inaccurate or out of date, DuraTrel will promptly correct it upon receipt of the changes from you.

DuraTrel strives to adhere to standards required by a data controller under the European Union’s General Data Protection Regulation.

How Does DuraTrel Protect Your Information?

DuraTrel implements a variety of security measures to maintain the safety of your personal information when you place an order. Wherever DuraTrel collects sensitive information (such as credit card data), that information is encrypted and transmitted to DuraTrel in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page. While DuraTrel uses encryption to protect sensitive information transmitted online, DuraTrel also protects your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which DuraTrel stores personally identifiable information are kept in a secure environment.

Children’s Use Of The Website

The Website is intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information to the Website. The Website is not directed to children under 13, and does not knowingly collect any personal information from children under 13. DuraTrel will promptly delete any personal information from a person under the age of 13 should DuraTrel discover that it has collected such information from a person under the age of 13 without verification of parental consent.

Your Consent

By using the Website, you consent to DuraTrel’s online privacy policy.

If you feel that DuraTrel is not abiding by this privacy policy, you should contact DuraTrel immediately via telephone at 1-877-258-6020 or via the “Contact Us” page on the Website.