Product Support

Frequently Asked Questions

Yes! We are the only vinyl lawn and garden manufacturer to offer a tannish/brown color we call mocha.

No, we use only the highest quality vinyl, containing the highest concentration of Titanium Dioxide UV stabilizer available. Titanium Dioxide is used to protect the vinyl from the sun's harmful ultraviolet rays. Yellowing and fading is also covered under the 20-year warranty.

We do not recommend painting our vinyl products, as it is hard to find paint that will adhere to the vinyl surface. Painting would also void the 20-year warranty that comes with all of our products.

Yes, all of our products come completely fabricated. Most products can be assembled in less than 3 hours, with many of our more simply arbors and trellises being able to be assembled in less than an hour. All items are cut to size, all holes are routed and pilot holes are drilled. All you need to do it put the pieces together with our easy-to-follow instructions and secure them with screws or bolts.

Our arbors and trellises all include ground anchors or wall mount installation kits. Arbors and trellises constructed with 4" square posts come with 24" U-shaped steel ground anchors. Arbors and trellises constructed with 2" square posts come with 16" L-shaped steel ground anchors. Other arbors and trellis come with 12" vinyl ground anchors that easily slide over the ends of each leg. Wall mount installation kits include 6 screws and spacer tubes for easy installation to most walls, However, our wall mount kits are not designed for installation into concrete.

Our tables are the strongest vinyl tables on the market and the only ones that use wood reinforcements in the vinyl rails to add strength and prevent sagging. Our tables will support 4-8 adults depending on the size of table.

Shipping methods vary based on your preferred online retailer. All DuraTrel products come in kit form for easy FedEx and UPS shipping.

Most of our products ship from our Wisconsin warehouse within 3 days of order. Some online retailers carry specific items in their warehouses and usually ship within 24 hours. In the event an item is out of stock, we will have one of our customer service representatives contact you with the earliest possible shipping date.

In order for us to maintain the most competitive prices, some items are shipped in multiple boxes in order to avoid extra charges for oversized packages. Shipping in one box would also cause some items to be too heavy or large for easy customer handling.